Reasons I won't be using or recommending Hertz:
Hertz came and picked me up no questions asked. I was promised a free upgrade since I was going to use enterprise. When I got to the office they didn't have a car ready and I didn't get the upgrade. When I mentioned it I just got blank stares.
Always been happy to rent from this store. Have rented many times from here. A+
3) After dropping off vehicle @ agreed upon time & location in dropbox. I received bill 3x the agreed amount with different location on return!
This was a one way rental. I will not be using Hertz when I return. Even if they're the most reasonable.
1) Business opened late.
The car was clean, drove nicely, semi comfortable for the long journey, and had great gas mileage! Happy about that!
I would not recommend this place to my worst enemies.
The best when you go there ask for Carmen she's the best I believe
Always pleasant staff. Thank you Elizabeth & Carmen for find me the best deals.
Today I'm also learning that all that talk about my insurance picking up the bill directly was exactly that just talk. That should have been the nail in the coffin for me. Don't make the same mistake! Make sure your insurance works with Hertz!
4) Customer service sounded annoyed, unfriendly, and quick to say something to get me off phone. Long day? Stressed???
5) Checked CC company, no action looked to have been taken as of yet even though Hertz claimed the action was done. (reversing charges/refunding overcharged amount)
2) Watched manager blamed the corporation why he couldn't provide the promised service to customer. This is the first time and first experience with Hertz. Not a good start.
I feel like I was had. I only used Hertz because enterprise has going to be delayed thirty minutes. I should have just waited the thirty minutes.
6) Didn't have car available that said would be on site registration, though disappointing, not a deal breaker.
There was no walk through done to discuss the car and any prior damage. It had a lot of scratches for being "brand new and really nice." After thirty minutes of being cleaned there was still dog hair and glitter in the interior of the car.
Hertz is a US Car Rental based in El Cajon, California. Hertz is located at 761 Arnele Ave #5, El Cajon, CA 92020, USA.
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